Apple REFUSED to Fix our iMac Pro

Apple REFUSED to Fix our iMac Pro

That, was how Anthony got tasked with taking our iMac Pro to the Apple Store for repairs. Only one small problem. They refused to fix it. And we’re not even talking warranty service We understood we would have to pay. We WANTED to pay and they outright refused to fix it How the F$$$ Does that even work? Because that was back on January 30th, two months ago? And our machine is still not repaired This one gets interesting And you know what else is interesting? Mack Weldon. Mack Weldon makes great underwear, t-shirts, socks, wallets and more. They believe in simple shopping And if you use offer code TechTips you’ll get 20% off on their store [Intro Music Playing] Our story begins with Anthony’s first interaction with Apple support It was pretty pleasant all things considered, Apple representative Andrea was very sympathetic But for some reason, she couldn’t give us any guarantee that they could actually do anything That should have been a bright red flag But When Anthony and Tyler later returned from dropping off the Pro at the local Apple store They told me that, well, they smiled Told us, they’d order the parts, and get us back up and running in a jiffy Our iMac Pro review actually ended up coming together pretty well in spite of our limited ability to get additional b-roll footage So all we could do at this point was wait for our repair Then, a couple of days later, the Apple store sent a follow-up email letting us know that we could come pick up our computer and… Sorry, what?! Right? *Stunned* Have you- have you you have you responded to this yet? This is… This is COMPLETELY unacceptable We g- No. We’ve got t- This is through email? Get in touch with them some other way get Yvonne to yell at them to help them like… We still have like three or four videos to make with this thing t… yeah okay, just
– okay See what you can do What does this even mean? If they are unable to obtain the parts, they wouldn’t be able to repair the iMac Oh- gee- thanks Jesse, so What? At this point? What are our options? There’s just… No recourse, if we can’t get an Apple authorized service provider To obtain the parts and these are parts that Apple wouldn’t even send to their own store Are you guys following this so far? We thought there must have been some kind of misunderstanding Remember, we’re PAYING for the repair after all but the Apple Store confirmed that they were unable to fix it because HQ wouldn’t send them the parts they ordered, and that our only option was to come and get it back untouched and it actually gets even better from here because we asked well if Apple themselves can’t fix our computer who can and we got told that the only option Was to bring it to a third party. An Apple Authorized service provider so *Intense exhale* Since there’s no way for us to order new parts from Apple directly and fix it ourselves we reached out to one Hey any word back from your friend? Okay, so new update They can order the part, but for them to approve the sale They need someone with ”Apple Pro” certification and unfortunately That doesn’t exist yet *Sigh* And let me guess. Even if it did, if they ordered it, and just gave us the parts They’d lose their certification Yep! 🙂 So Louis Rossmann, you remember that guy right? He showed me the right way to fix BGA solder joints, so he- so he’s constantly Complaining about Apple pulling crap like this, but not being someone who repairs Apple’s products for a living I always kind of figured it was mostly ‘shop talk’ however *Chuckle* As someone who NOW has to repair an Apple product in order to flip it on Craigslist No, I don’t believe that anymore It’s absolutely real Like, I get it. What Apple’s done here, is to release a brand new platform That they are unwilling and/or unable to provide support for I mean yeah, w- we broke it we get that but I mean, imagine this in some other industry Imagine if you bought a brand new car And drove it into a lamppost as you were leaving the dealer Then both the dealer and your third-party insurer said that they couldn’t fix it because the parts and the repair manual don’t exist As far as we can tell right now They expect us to just roll over and accept that our work station is now Essentially just a collection of pretty rocks for some Indeterminate amount of time because they released a product without the training or support structure necessary to Actually Support it They’ve thrown their support staff under the bus They’ve thrown their authorized service providers under the bus and most damningly of all they’ve thrown the customer because I bought this thing under the bus Despite apples careful design Accidents do happen and if a former repair technician can screw up from time to time and trust me they do! the end-user will too *Inhale* So We’re turning to our community for bright ideas. We still want to repair this thing so we’re gonna have a forum thread linked below If maybe you know a guy who knows a guy who can get a board, PSU and display? Or if someone who works at Apple happens across this video and agrees that ”You know what? Yeah that is totally unacceptable” well We’d love to hear from them too for now we will just continue to Stew in impotent rage over the sheer stupidity of this whole, situation But only for a little while because it always lifts me up to tell you guys about Squarespace Squarespace is the place to go to build your own beautiful functional website. they’ve got gorgeous templates And they scale to look great on any design Squarespace offers 24/7 tech support via live chat and email it starts at just twelve bucks a month you get a free domain if you by Squarespace for the year and they’ve got tons of great features including Their cover pages feature which lets you set up a simple one-page online presence in minutes their logo designer the fact that every Squarespace page Includes an online store and the ability to publish from the Squarespace blog in Apple news format So don’t take our word for it try out squarespace You can get a 30-day free trial at the link below that and when you decide to sign up for Squarespace you can get 10% off again that offer code LTT So thanks for watching guys if this video sucked You know what to do But if it’s awesome Get subscribed hit that like button or check out the link to where to buy the stuff we featured in the video description Also linked down there is our merch store which has cool shirts like this one and our community forum, which you should totally join

100 thoughts on “Apple REFUSED to Fix our iMac Pro

  1. Head over to the forum post at to let us know if you can help with our iMac Pro repair!


  3. No wonder it’s not working if you bought that IMac from under a bus. Maybe I’m just being biased but I don’t trust people who sell things under busses

  4. U guys need to fight this battle other way, how?? easy make the topic of the environment in to the Battle, if they don repairs the products, they are making more garbage. so is bad for environment. so at the end APPLE IS BAD FOR THE ENVIRONMENT. LMAO apple is so stupid and im more because I own a mac book

  5. Did anyone notice they added an extra second to both ads? You can't skip the first 6 second ad and the second one shows 5 seconds before you can skip it but that 5 seconds is actually 6

  6. i may be late on commenting this video but i did get into an accident with my vehicle shortly after buying it and BOTH the repair shop and the dealership were unable to get the part for it as it didnt exist in their system, yet one was on the vehicle and at least 2499 other vehicles. took them 3 months and had to hand make the part and create a part number for said part to fix vehicle.

  7. As an ex-MicroCenter Knowledge Expert (basically an Apple Genius) employee, the AASP bullshit was always “fun” to deal with. explaining to people we cannot just “sell the part” to them was probably the one if the most encountered issues in that field, and it PISSED people off. Also, just take a look at the prices for Apple parts from manufacturer and it’ll make you wanna cry.

  8. When it comes to apple products… ebay is your friend and if you think that apple is the only place to get parts… hahahaha those asian bastards sell the fuck out of them online. rebuilt so many iphones and macs

  9. Sorry we can't fix your computer because we can't use any of the million already existing computers of the same type that we sell to use as parts or to give to you.

  10. Really, it's the fault of the screwdriver on the desk. If the screen had dropped onto the table, it wouldn't have cracked.

  11. You say imagine if this happened to your brand new car. Well I think this happened to Jackie Ding and his new Toyota supra

  12. @Linus Tech Tips When reenacting the scenes of you and behind-the-scenes team reading Apple's emails, you should make it "Blair Witch Project" style, but less horror and more "Chronicle".

  13. Was that a re-enactment or did Anthony have a stroke trying to re-attach the display? Okay I realize the PSU gave a shock, it just looked like cgi. As commented on one of Louis's posts, the auto industry does pull some of this as well, even worse. Not defending Apple, but Louis and many sufferers of Apple tech issues are in-fact running into Apple policy as written by lawyers, who want to limit liability. While Apple does try to keep new tech a secret, it is understood that third party support would be limited or unavailable for a period of time. Your only recourse is to either wait for grey market parts to show up on eBay, or until the channel catches up. Working for a large company with Apple GSX and self service, we rarely have issue with Apple Parts ordering, but we do have to wait for new tech. Have you ever thought about consulting with iFixIt, who does teardown of brand new Apple tech, as to what they do in these situations? I really think it's a write off for media companies who do this.

  14. Apple: no we can’t fix it but you can get this cool phone with an extra camera that is $500 more than one with two cameras

  15. I think there’s more to this story that you are not telling us @Linus There are certain reasons why Apple will refuse service and it is not this cock and bull storytelling. So either make with the truth or quit bitching about why Apple won’t fix your iMac after you either did something like probably voided the warranty or other.

  16. 9.28M subscribers Could send a lot of emails with a link to this video to as many Apple email address that can be found. Make a bold statement, They should comp you with twice as much as you spent in money in some sorta credit maybe. I can think of many other words along with unacceptable. You should have been done rite by now, and I'm thinking there is a upper management that should be reaching out to you. It is truly amazing what results can be with a large enough group to make a point. Week one 10 people send email week two 100 week three 1,000 week four 10,000 week five 100,000 week six 1,000,000. If they don't get the point by then well I guess they want to sit on all the stuff in there warehouse or start shipping out of the country as customers here start blowing up there email boxes. Anyways just saying!

    When companies get so big they no longer care about the customer, It really is time for them to go. Cause it sure isn't gonna get better. It is unfortunate that the greed of money can ruin a good or even a great thing. There is a board at apple that should be making this rite with you or even the owner them selve. Yes there are Policies, but you know what they say. Policies are meant to be broken, at least by the Board or the owner. $5000.00 to us isn't even a penny to them. Hell they probly made $50,000.00 from start to finish of typing this out.

    To bad you couldn't find a company to make a new one with the Brand on changed from Apple to Scapple. LOL Good Luck.

  17. Is this real? I'm incredibly stupid and unaware of the rules or whatever. Does Apple have to fix damage caused intentionally? And I realize the warranty is up, but I thought they weren't required to fix it if it was damage caused purposefully. Unless that was a reenactment? Which would mean they bought another IMac to reenact breaking the first one? XD I know for sure I have this wrong cus non of this seems logical for someone to do and nobody else is questioning this so I know I'm definitely wrong XD I would appreciate if a kind soul wouldn't mind explaining this to me xD

  18. Now send this video to Apple HQ.. as a friendly thank you.. and tell them you have thousands of you tube subscribers.. 204k gave this a thumbs up as I write this,, that type of eyes on their shitty service should get them to forward a statement to their inability to act to service their customers.. this is why people actually don't like Mac products.. they got lucky with their iPoop products… which as well have a shitty service record.. as of customers saying so.

  19. Square space.. free of apple customer service… that's something you can rely on.. not to get screwed… but that they will probably try to.. just because they have nothing else to do.. than service their customers.. which seems like,, they have nothing to do.. because they just don't.

  20. Did apple seriously just denied repairs for what (as far as I know) is the biggest youtube tech channel ever? If they did that to THIS channel, imagine other random people… hahahah

  21. hey we can't fix your mac, but you can buy a newer one for 5.000$ with 20% of the performance of a 800$ windows 10 gaming pc

  22. You gotta have an insider when it comes to apple. I went to get my MacBook hard-drive retrieved, and my girl at apple was like ‘we’ll have to erase the whole thing as per apple’s mandate-go to a third party, cuz they’ll save all your data and it costs less’.

  23. Doesn't that go against some sort of consumer law or something they surely can't force you to buy a brand new one because they refuse to either fix or or allow you to fix it

  24. That’s rediculous. The only company that makes the part to fix it won’t sell it unless it’s to an authorized apple dealer🤣 that’s insane. And someone can lose their license for getting you the part and giving it to you. Wow. That really changes my opinion with apple. Those I macs are not cheap at all either so if you just give up on it your out a couple grand. I’m shocked that that’s even possible.

  25. Wonder how we feel won’t we are scraping scraping to get things like this for our families and Apple tell us they won’t fix it to very angry they keep fighting them because your channel or help us fight them as well

  26. Not hard to see what the scheme is here: tell the client it can´t be repaired because no parts (and lets face it, that´s how they make money, they sell new for triple the price, repairing they have to sell with a reasonable price or it doesn´t make sense to repair it, "might aswell buy it new". And I doubt the profit margin they have on repairs is worth it for them) and that´s what they want!
    It´s the same bullshit with the ipod batteries few decades ago, they would say they would not replace the batteries, even in warranty, to force you to buy new. Again same story but with a different bullshit because they have to obey to consumer protection laws. They say they can´t fix it because there are no parts and for you to get it, you have to run thru hoops and even lose the certification/warranty and so you end up with the "well, might as well buy a new one".

    And since most Apple users are people that love the brand and what they project by owning an Apple (and many of them have money to spend) they don´t think twice, they want an Apple. It´s like Linus told few days ago in the podcast, that people prefer to buy a less powerful part that costs more then the competition because it´s the brand they like "here, take more of my money for less product!".

  27. Let me make myself clear. You just got denied because they couldn’t get parts for it. Also your reasoning is sheer stupidity

  28. The only apple product I've bought was an Ipod. It was clumsy, it had no better sound quality than a 10€ MP3 Player with just less GB and there were other cheaper products with a display and bigger GB. You had to hack your Ipod to play normal MP3 you've even made yourself and iTunes destroyed your HDD and partitions by copying every single track on your PC into his own "folder system" with encrypted random hash-like audio files and deleted all mp3tags for their own garbage ones. It was overpriced like everything from Apple and the only people that buying Apple scam products are people that are as dumb as me when I believed in their scam advertising in the MP3-Player era.

    After this video I won't ever spend

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