GSA Fleet Desktop Workshop: GSA Smart Pay Training Forum – Using Your GSA Fleet Card

GSA Fleet Desktop Workshop: GSA Smart Pay Training Forum – Using Your GSA Fleet Card


>>Alright. Good morning, everyone. Some of you, good afternoon. My name is Jamie Habersat
and we’re going to go ahead and get started with our Fleet
Card training for this morning. A few facts about GSA
Fleet and our credit card, we have 211,000 leased vehicles. Those 211 vehicles accounted for
8 million transactions last year in FY17 and over 400 million
dollars in transaction spend. That’s a significant amount, but really a small
drop in the bucket. Here at GSA Fleet we strive to give our customers the
right vehicle, the right price, with great service and the
data required to effectively and efficiently manage
your Fleet. Our agenda this morning
is going to be, we’re going to talk a little bit
about what services we supply, our Fleet Management Card
and usage, card ordering, transaction reviews,
fraud, and some resources that you guys might find
handy in managing your Fleet. Services that are included with
your GSA Fleet leased vehicle, we have inventory management,
that’s with our SMS system. We have national rates. So just because you’re in Washington DC doesn’t
mean you pay a different rate than here in Kansas City, we all pay the same
rates across the country. We help our customers
meet the national mandates with your fast reporting and with your alternative
fuel vehicles. We also have accident and management maintenance
available. We have an asset
management center and a maintenance control center that helps you with
both of those. You have access to our
short term rental vehicles. We also have the federal motor
vehicle registration system that we have access to and the
loss prevention team services. With our smart pay 3 contract
beginning to renew in November, every single one of
your cards are changing. So anything that you’ve
used to purchase stuff for the federal government,
you’re getting a new card for. So that includes
your purchase cards, your travel cards,
and your Fleet cards. You can see here on the right
some of the different agencies and the different mix of credit
card we are using the CITI-WEX here with GSA Fleet loosing,
DOG is using USBank-Voyager, Department of State is also
using CITI-WEX partnership. Just a small little
sample of the credit cards and how each agency chose
to award their smart pay 3. We’re going to focus on that
GSA Fleet leasing one here with the CITI-WEX
partnership today. So with the new transition,
you’ll notice here on the screen you have
two different colors of credit cards. The white credit cards are what
you’re used to seeing today. They are active and
you should use them until November 29th at 11.59 pm. The green cards on your
left are your new cards. Your FFR should be
receiving those this week, they will be distributing
those in the next couple weeks. You will have both of them. The green card is not
active and you cannot use that until midnight
on November 30th. So just a minute after
those white cards expire, your green cards are
going to come active. So you do want to carry
both of those cards at least on November 29th. So like I said, your FSRs are
receiving those cards sometime this week. They’re going to
get those situated and make sure they
have everything and that you should be
seeing those sometime around October 15th. The cards will be delivered
to the point of contact that’s in the Fleet management system. That if you want to know who
that point of contact is, you can check out
Fleet DriveThru. If you need that to go
to a different person, you need to contact
your Fleet service rep. Let them know where to
send those cards to. Unlike every three years when
we’ve replaced your credit card and both cards are active, this time only one card
is active at a time. So you’ll have to
continue to use that white card until
November 30th. That green card’s not
going to do you any good. If you have any questions
at all, contact your FSR, or email [email protected] with
any questions or concerns. If you email LPT, give
us your tag number so that we can make
sure to connect you also with your Fleet service rep
when you answer that question and that way your FSR knows
that you have questions. If you email that LPT box. With both of the credit
cards, you’re going to see a few things on there. So in the top left hand
corner, we have printed on there that the US government
is tax-exempt. If you have a vendor
that’s giving you issues, that right there tells them
that you are tax-exempt. In the upper right hand
corner, we’re reminding you to enter your odometer
reading correctly. This is very important
for multiple reasons. Between ordering
cycles of your vehicles, if your mileage isn’t
entered correctly, we might order a car too
soon, not soon enough for you, it also helps with
your fast reading if you enter those
odometer readings correctly. There’s multiple, multiple
reasons why that’s important. So we put that as a reminder
to the drivers to enter that reading correctly. In the bottom right, you’re
going to see your tag number. You have one credit card,
you have one vehicle, they should match
with the vehicle. On the back, there’s
a couple of things. Your services for fueling
issues under 100 dollars, there’s an 866 number there. And then there’s
also an 866 number for any repairs over
100 dollars. Or if you have an accident. So there’s two different
sets of information there. So these are on your old card. On your new card, you’re going
to see the exact same thing, the only thing is that
we’ve added a website, GSA.gov/FleetCard. This is where you could go
to get any, to answer any of the questions you might have. The Fleet driver guides that
are in your glove compartment, that are in with
your credit card that most people never
read, they’re very handy and have a lot of
information on there. If you’ve misplaced that, you
can go here to GSA/gov/FleetCard and see all the same information
that’s on that packet. Plus more information
on there as well. Accepting vendors. There are 135,000
fueling locations that accept the WEX card. There are 50,000
diesel locations and over 45,000 maintains
locations that accept that WEX card. Additionally, we have
over 500,000 fuel and maintenance excepting WEXPay with a credit card
over the phone. So we have 500,000 locations
that we have figured out how to pay in one way,
shape, or form, be it with your credit
card or having them call into that maintenance
phone numbers and getting MasterCards
over the phone. And we have 2,000
accepting locations in Canada with more coming. We do have a lot of agencies
that go back and forth over the border so we
have about 2,000 stations that you guys can use
when you cross the border. Vendor site location tool. So I played with this app
today, I highly encourage you, if you have not gone and
gotten the WEXConnect app, it is available in Google Play and in your iPhone
apps, go get that. It is handy to find
vendors, everybody asks us, none of the car wash vendors in
my area accept WEX credit cards. You can go on here
and you can find out which vendors
accept credit cards that give different
kinds of services. Here in Kansas City, I found
two vendors that except that within a 25 mile radius
of where I’m currently sitting. You can actually put in there
any city, if you’re heading to another town, you can
put that town in there and it’ll search for
that town as well. So it’s a great tool to have. You can always go
online and look and find that same information. Ideally in 2019 we’re working
really hard to merge those two into one, but right now you
could go to either location. Car washes and service
locations. It is best to get your car wash at the same location
you get your fuel. There’s a lot of fuel
stations with car washes, you get a discount on those
car washes, it’s easy to pay for it right there at the
pump with your credit card, you don’t have to find
somebody who takes that credit card on its own. Very handy, highly
recommended to use that one. If you are aware of a locally
owned site that’s interested in taking the Fleet
cards, where there’s a hub of federal vehicles, email that
information to [email protected] Let us know, we’ll work with
that site to see if we can get that site set up to take our WEX
cards and utilize the services of all those federal vehicles. Future enhancements with
the chip and PIN requirement in 2020, it may enhance
the acceptance of some of our merchants. Ordering a replacement card. So everybody who has access
to DriveThru has the ability to order their own
replacement card. If you don’t have access,
you might need to get a hold of your TOC for your vehicle,
you can also register, you can login using
an email and password, select WEX replacement
card ordering, and then follow the
instructions. You can ship those credit
cards to you, or if you’re in a central location
and you have vehicles all over the state, you can ship
a credit card to the location of that vehicle, you
just have to enter in a different address for that. Any cards that are ordered
prior to 2 PM eastern time, so we’ve already passed
that deadline today, but you should receive
that the next day. So had we ordered it before
this call, we should see that new credit card tomorrow. And it’s going to come via UPS. Anything after 2 PM
it’s going to arrive, should arrive the next day. The day after. So it would arrive on Thursday if we ordered them
today right now. How are these cards
saving agencies money? Currently, we are able
to do fuel tax recovery of about 12 million
dollars annually. We’re recapturing those at the
pump, we recapture some of those with our Fleet Card provider and GSA also recaptures
some of those taxes. Fleet Card rebates of about
7 million dollars annually. And we have discounts honored
by major service providers. And we ensure the
expenses not included in your lease bill are
billed to the correct agency. How are the cards different? We have custom controls
on our Fleet Cards that we control the number
of transactions per day, the dollar value of
certain vehicle classes of transactions,
things like that. We have driver ID. These numbers are
for card security. We capture level 3
data and we also get to use the MasterCard platform. So where WEX isn’t accepted,
we have the backup available to use the MasterCard to
pay for any of our services. Transaction review, so
we have hard controls. So we can control how many
transactions are allowed in a day, how many transactions for a certain product
are allowed per day, things like that. We also have soft controls,
which are our business rules where transactions are reviewed
against the GSA policies. We have transaction exceptions,
where researched and provided to an FSR or to the OIG
if the concern is severe. Our GSA OIG works
with agency’s OIGs in investing potential
fraud concerns. Anytime we bill an
agency back, if you see it on your monthly bill, it
would say U2 is misuse, and U3 is fraud so if you
see those codes on your bill, hopefully that makes that a
little bit more sense for you. Data capture. So we do capture level
3 data for our vehicles. So we capture the GSA plate
number, the transaction date, the time, the merchant
name, your complete address, what was purchased, how much
was it, how many units was it, the number of gallons,
things like that. The odometer reading,
the product code, was it unleaded fuel,
diesel fuel, an oil change, and
then tax data. So we capture all
of those for you. How we keep our maintenance
costs down. We recommend that you use the
vehicle manufacturer roadside assistance program,
which are free. Each vehicle has a warranty on
it and those, if you need a tow, I would recommend calling the
manufacturer of that company. Typically you can
find that information in your glove compartment
in the accident packet. You also have the GM’s PM
program that we recommend if you’re driving a GM vehicle. We prefer you to follow the
preventative maintenance that GSA instructs rather
than a vendor recommends. So we instruct, if you
have an oil sense light, get an oil change with
that light or once a year. Whichever comes first. Some vendors recommend
that to be sooner. If you follow ours, that
helps us keep our maintenance cost down. If you have concerns about
a maintenance location, please let your FSR know. And please report any
suspected fraud to [email protected] Unauthorized uses
of the Fleet Card. You are authorized to purchase
regularly unleaded fuel at a self-service fuel
station for your GSA vehicle. You are not authorized
to purchase premium fuel or full-service fueling. Now there are two states
where that’s the only kind of fueling stations you have and
that is perfectly fine for you to use the full-service fuel
stations in those two states. The other 48 states, you need to use a self-service
fuels station. Immediately consumable items
are perfectly fine to purchase. A quart of oil, a
thing of washer fluid. Ideally you’re going to go
back to the maintenance shop that you got your oil change at, because they’ll typically
do free top-offs. But if you can’t get there, a
bottle of washer fluid’s fine. Unauthorized purchases,
maps, air fresheners, food, things like that. Preventative maintenance
is an authorized purchase, but over-maintaining your
vehicle is not authorized. Car washes, generally
25 dollars per month, there are regional policies,
so some regions are different than that but typically most of
them are 25 dollars per month. Excessive car washes or expensive details are
not authorized purchases. Mechanical repairs
are authorized. But upgrading your tires and
accessories, adding snow plows, lifts, et cetera, are not
authorized purchases unless you contact your FSR. Contacting your FSR, they can
give you permission to do that, but you wouldn’t put
that on your Fleet Card because it’s going to
be over 100 dollars. So that would be something
that the vendor would need to call maintenance control for. How the transaction
process works. So your driver goes up to a
vendor, they swipe the card. They complete their transaction. Later that evening, the merchant
batches those transactions at the end of the day and
sends that to their data, their network processor. The network processor
processes the sales and sends the transaction to
WEX, WEX processes that file, and posts it in their system
and bills the customer. The customer’s typically
GSA for that. Merchant challenges. So product coding is huge. How many times have you had your
FSR say why are getting general merchandise at this vendor when
you’re like I go unleaded fuel, I have a receipt to prove it! We are always fighting that. The issue is there’s no
monetary incentive for a vendor to fix their product code. Fleet sales are dwarfed by
customer credit card sales, making customer pressure
insignificant. And it takes time. And money. It takes phone calls
to the help desk. It takes phone calls
to their network. Sometimes a technician
has to come out to their site to
resolve the issue. So we are always fighting
that product code issue. There are things that we can do
as a group to help with those. Utilize situations where alternative full coding
is known to be correct. If you’re always
getting hit by your FSR when you use a certain station,
switch stations if possible. That station, we’ve
tried, it’s not working, they’re not updating
their system for one reason or another. So switch stations so your FSR
will stop asking why you’re getting general merchandise
instead of unleaded fuel. Go speak with the
station management. Ask them if they could
consider a software update to correct those
product code issues. Let GSA know. Email [email protected] We may not know that
there’s a product code issue on that particular vendor. Let us know, we’ll follow up
with the Fleet Card provider and see if they work
behind the scenes as well. But as a group, it
takes all of us to help with this product code. Sometimes you can’t
get it done, though. But we can work hard to get
them done if it needs to be. Transaction requests. We get these all the time. WEX is only authorized to
provide transaction data to GSA LPT Fleet personnel only. Don’t call WEX and ask them
for your transaction detail, they can’t give it to you. If a customer agency
needs transaction data, they can get it off of
GSA Fleet DriveThru. Pricing information is not
required by any federal mandate and creates a duplication in accountability
issues in reporting. So it will never be
supplied to an agency. If an agency law enforcement
needs transaction data due to suspected fraud or misuse, the law enforcement can
contact LPT at GSA.gov. And we will follow up
with them with a request. Common types of fraud
that we see. Lost and stolen cards
are a big one. The cards found and
used fraudulently. Friends and family fraud. This is where an employee
is using that card to fuel their personal vehicles,
or a stranger’s vehicle, in return for a discounted
cash price. Phishing. Phone calls
and emails attempting to gather Fleet Card
information. GSA has your Fleet
Card information. We would never call you ask
you for that over the phone. Please don’t give it to anyone. And skimming. These are where your card
numbers are stolen at the pump. We’re going to go over that here
in a little bit more in-depth. Fraud transactions. This is some of the things
we look for when we look for a fraud transaction. Here you can see there
are 12 transactions within a 24 hour period. The odometer readings
are all over the place. Remember on the front
of your credit card where it says enter your
odometer readings correctly? This is why. The odometer readings
are all over the place. Typically they would, you would
see that a vehicle’s driving and see the mileage go up. You also see where some of those
mileages are exactly the same. And then it’s a large tank,
but not a pump shut-off. So they’re not getting
enough units. To overtank the vehicle. So we would look at this as
a possible fraud incident. You can see that they’re all
at the same two gas stations. What we found with this one, although we thought
it was fraud, it was actually an
agency caravanning and they were using
the same credit card to fuel multiple
vehicles at a stop. Please don’t do that. Each vehicle needs to use the
credit card that’s assigned to that vehicle to
fuel their vehicle. Don’t use the same vehicle
for the whole group. So skimming fraud. It’s the next generation
of card skimming, usually have two folks,
one’s inside talking with the gas station
attendant so they don’t notice that the other one is out
there putting card skimmers in the pumps. Then they drive off, it is
all Bluetooth so they can hang out next door at Sonic or
Subway or whatever, eat lunch, and grab credit card numbers. It is highly recommended, I will
go back to this one real quick and say it is highly
recommended to use the pumps that face that gas attendant. They’re less likely
to mess with the pumps that face the attendant
as they are with the ones that face away from
the attendant. Fraud prevention. It is the agency’s point
of contact’s responsibility to ensure accountability. So knows who has the card,
and how long they’ve had them. You can see here on the CFR
101-38.8, you are responsible for establishing an
administrative control to ensure that the fueling services
procured using the Fleet charge card are for official
use of the agency and that administrative
controls are maintained to prevent unauthorized use. So that makes this job a lot
more fun, you guys get to ensure that fraud doesn’t
happen with your cards. Fraud prevention. One card, one vehicle. Use the correct one. Keep the driver’s identity
and PIN confidential, don’t write it down, don’t
keep it with the credit card, don’t keep it in the
car, none of that stuff. Ensure that the pumps you’re
using are not compromised or open. If that gas station looks
shady, keep driving. Find one that doesn’t
look so shady. Use the pumps that face that
attendees, they’re less likely to have the skimming devices. And secure the cards
when stored. Don’t leave them in the visor
of the vehicle, don’t leave them in the glove compartment of
the vehicle, take them inside with the car keys and
secure them appropriately. GSA DriveThru is
a great resource. Once you login to GSA
DriveThru, you have the option to order your credit card. You have the option
to run reports to get your transaction
level data. And we also have some driver
training that’s available. There’s some great
videos on here. Everything from your
full vehicle utilization, or operation, license plates
and your FSRs, your Fleet Cards, how to use DriveThru, how to use
the accident management center, how to use short-term rental. They’re all great vehicles
that I highly recommend you go in DriveThru and watch. The WEX Driver’s Guide that
are in with your credit cards, they are full of great
information as well. Tells you how to
pay for your fuel. How to obtain maintenance. Your responsibilities
when driving that vehicle. So look at that, you can
also go on our website, check out that same type
of information as well. And more. Some additional
resources, [email protected] If you have questions and you
can’t get a hold of your FSR, you don’t know who your FSR
is, you can reach us there at [email protected]
if you have questions about your replacement cards,
you ordered it five days ago, you haven’t seen it since. Email them, ask them about
it, give them your tag number. They can find out who
signed for that package. More information is always
available on GSA.gov/FleetCard. Alright, that’s all
I have for you today. I appreciate your time. If you guys have any
questions at all, put those in that question box. And we will get to them
just as quick as we can. Does anyone on my, do they
have any questions out there that you guys want
to ask out loud?>>Jamie, if you want to
start reading the questions and answering them,
we can do that, too.>>Let me stop sharing so
I can see those questions. I have a question here
that says I have a driver that I believe is
over-maintaining their GSA vehicle. About three times a
year, they’ve been… Hold on, I’ve got to make
sure, I can’t slide down. They have been doing
an oil change. Can anybody see the
rest of that question? I’m sorry, I can’t see
that whole question. Thank you. About three times a year
they’ve been doing an oil change and doing a tire
rotation and balance. Is this considered
over-maintenance? Yes and no. It all depends on how many
miles that driver drives. I, if they’re driving
10 to 12,000 miles between oil changes, I shouldn’t
say 10 to 12, 8 to 12,000 miles between oil changes
and they’re driving that many miles each month
or every couple months, then they’re maintaining
their vehicle just right. If they are not driving that
far then they are considered over-maintaining their vehicle. Does anybody want to
chime in on that one and make sure I answered
that completely? Alright. Okay, so I have a
question of what should I do if I misplaced my new cards
before they are activated? If you misplace your new cards
before they are activated, contact your FSR, let them know,
if you misplace the whole batch, definitely let your FSR know
you misplaced that whole batch. If you just misplaced one or
two cards, let your FSR know. Starting November 22nd, if you
lose or break your old card, so the white card that you
currently have in your hand, if anything happens to that
after November 22nd, we, you cannot order a replacement
in DriveThru for that. The new cards coming with chips? The new cards will come
with chips in mid-2019. The requirement is
not for them to have to be chipped until 2020. So any, if you have a
replacement card in mid-2019, your new card would
come with a chip. If you make it for
the four years of the smart pay 3 first wave,
without having to replace that credit card, you’ll
get a new credit card with that chip in four years. So in 2022. So I have one. When you get to the pump,
we are still adding odometer and g-number to access. That being said, what’s
the driver ID PIN? It’s still the same. So your driver ID is that g-number dropping off
the first and last letters. And just putting the numbers in. That’s your driver ID PIN. And then your odometer reading. So you’ll still activate the
pumps the same way you do today. So Audrey asked can
we get a card detailed if we don’t wash
the car every month? Especially if we have a stain that cannot be removed
with a regular wash? I’m going to defer
that to your FSR. The FSRs have the discretion
to allow for that more than 25 dollars a month. So that’s a conversation
you need to have with your Fleet Service Rep. So Christine says when an
individual turns the vehicle in for maintenance, he gives the
dealer a copy of the credit card and does give them
the credit card. Is that okay? So my question would be can
the dealer take the WEX card? If he can take the WEX card, he
should, the driver should pay for that service with the
WEX card when they pick that vehicle up, they should
not leave the credit card with the dealer. If the dealer cannot take the
WEX card, then the dealer needs to call into maintenance
control to get, or WEX, to get authorization
and payment. But that credit card
should never be left there. You would pay with that
just like you would on your normal vehicle
at the end of service. Devon asks can we have
a vehicle detailed if a standard car wash
does not clean the vehicle, such as if it has been… At Burning Man for two weeks. I’m going to refer this
one to the FSR as well. Each FSR has different
requirements and different things
that they can authorize. So Devon, I would ask
your FSR if he is okay, if he or she is okay
with that detail. And have that conversation
with them.>>Hey, Jamie. If I can just jump in
on this detail issue. Because we’ve seen this a
few times in various success. Not just related
to the Fleet Card. Our customer leasing guide does
specifically say the GSA will not pay for detail. From our standpoint a detail,
you’re not going to get a detail for probably under a
couple hundred bucks. You know, that’s really
getting to every single nook and cranny, all of those things. If what you’re talking about
is sort of a more just sort of the drive-thru
car wash type thing, then that may certainly
be something that your FSR might authorize. But if you’re talking
about that true, you know, detail that’s going to get into
every single nook and cranny and is going to steam clean
all the fabric and all of that, that’s probably never
going to be approved. But a, you know, more
thorough car wash than other what you get just
driving through a lane one, maybe they could do that. There is going to be
some variance there.>>Alright. So.. Okay, Elizabeth, I’m not
quite sure which question, or what you’re referring to. I think it’s car washes. So Elizabeth says your
presentation says 25 dollars but I have heard from
drivers the expense are less than 75 dollars. Please clarify. If you’re referring to car
washes, it is 25 dollars. I’m, I don’t have
anything less than 75, unless you’re talking oil
changes with synthetic. So I’m not quite sure exactly
what you’re asking there, Elizabeth. Could you expand on
that question, please? Odette has negotiated
with the vendor to only charge 25 dollars a
month for wash and vacuums. That’s awesome. And that is something that we
encourage our customers to do if you have a local
car wash company. Go in and talk with them. Let them know what you
need and what you can, how much you’re allowed to
have, and see what they can do. They’re all, a lot of times you
can get a better pricing just by talking to them. So thank you so much for
doing that, that’s awesome. Chris, I think you’re asking
about a mobile car wash. He’s asking can you have an
on-site wash service wash your vehicles as long as they are under the 25 dollars
per vehicle? Yes. But, watch them. We have had some of them
who have come on site and they say they’ve washed
your vehicles and they charge us for them, but they’re not
really washing vehicles at all. So if you do have a mobile
car wash site come on site, make sure you pay
attention to them just as if you took your
vehicle to a vendor, you’re watching them
wash that car so you know that
it’s being done. Is it within goodness to purchase unlimited
monthly washes if the offer is less
than 25 dollars? We have several around
offering unlimited washes for only $19.99. What I have noticed with those
unlimited washes if you have to buy the plan, so I have
that on my personal vehicle, they automatically charge
my credit card every month, that is not authorized
on my government vehicle. We cannot sign up for something where they automatically charge
our credit card every month. Jonah, you said I [inaudible]
a mobile car wash vendor, would you set them up
through [email protected] site? So actually, the vendors need to
set themselves up through WEX. If they want to take
our credit cards. They may already be
set up through WEX to take their credit cards, they
may be set up where they email, fax, or call into WEX and
get payment that way rather than taking a WEX card,
they’re taking a MasterCard. The question would be do
you use them regularly now? And have you been
able to pay them? Or have they been able to get
payment for their services? Chris, you say you have
one that, a mobile carwash that currently does some of
your other stuff that you trust, you just don’t have time to drive all your
vehicles to the carwash. Mobile carwashes aren’t
bad but we don’t like them because they’re very
hard to track. It’s very hard to know for sure
that they wash the vehicles. We’d prefer you not to use them. There is no policy
against using them. I would just say
watch them closely to make sure they’re not
charging us for services that you’re not actually
getting. So Stephanie asks just to
clarify, I can take the gov to a carwash, or
do I have to wait to get the car washed
when I get gas? You can take it to the carwash
or you can wait and get gas and get the car washed
at the same time. Typically the gas stations
that accept the WEX card and have a carwash on
site take the WEX card. So you don’t have to try to
find another kind of location that might take the WEX card. You get a discount if
you’re getting fuel at a carwash at the same time. Typically you save
a couple dollars. So it’s recommended to
get fuel and a car washed at the same time, but if
your car is nasty dirty and you need a carwash today,
and you have a full tank of gas, I would just recommend
going ahead and going to that carwash gas station, or
the gas station at the carwash to get your car washed. So the WEX number, for the
phone number under 100 dollars, that is answered after hours. And after hours, so we start up
in Atlanta at 7 AM Atlanta time and we close up in Lompoc
at 7 PM Lompoc time. So east coast and Pacific coast. But yes, that WEX number
is answered after hours. And anybody can call that
WEX number to get assistance. So Sandra asks what makes
a service center sometimes reluctant to accept the card? Is there a difference
between MasterCard, Visa? So with the WEX, so any time
a vendor takes a credit card, it doesn’t matter if it’s
MasterCard, Visa, WEX, Discover, they pay a fee. And they have to sign up with
that company to take their card. So some companies are like I
already take MasterCard, Visa, and Discover, I’m not
going to take WEX as well. I don’t want to sign
up for another company to take that credit card. Which is why we have
that MasterCard option. But a lot of them are
reluctant because it’s signing up with another company,
it’s signing onto more fees with that credit card company. Things like that. It’s just easier for them to,
I already take MasterCard, just give me a MasterCard
number. And we can do that. Through, they just have to call
that in instead of swiping. Windshield wipers. Do we have to purchase them
from somewhere specific? You cannot purchase them
from an O’Reillys type store. You, they don’t take our
credit cards and we don’t pay for that stuff with
a MasterCard. At O’Reillys, Autozones, Part
America, things like that. It is encouraged
to go to any place that would change your oil. So GoodYear, Firestone, the
dealership, things like that to, you can do mom and pop
windshield replacement if you have a mom and pop store
that do windshield replacements. So those are, or wiper
replacements, I apologize. So those are the
recommended locations. It looks like we’re
out of questions. Anybody else have
questions before we…? I do want to say thank
you all very much. We’ve had some great questions. Thank you guys for listening
in today on our presentation. If you have any further
questions, email that [email protected] We will get those
questions answered just as quick as we can. Tracy asks why we would pay more to have the wiper
blades installed instead of installing them ourselves? It’s a safety thing. Not everybody knows how
to put wiper blades on. We would hate to have you drive down the road thinking you put
your wiper blade on correctly and they come off in the
middle of a rainstorm. That would not be very safe. So we would rather pay to
have someone install those for us instead of saying
that everyone knows how to put wiper blades on. So can oil changes be done if
the service light does not come on but is past the date of the
mileage and the last oil change? GSA recommends you change, if
you have an oil sensor light, you change your oil once
a year or with that light, whichever comes first. We do not recommend a certain
mileage or a certain date. It is once a year
or with that light. If you do not have a
light on your vehicle, if you’re driving a
pickup truck or a vehicle that doesn’t have the service
engine [inaudible] light on, it is once a year or 7,500
miles, whichever comes first. So we recommend with the light. And I have lost internet
connection. I still have a phone. But I cannot read
anymore questions. So if there are any
more questions that come up, please
let me know.>>As of right now we
don’t have anything. And since you’ve lost
internet connection and the questions were kind
of, I think we had one or two that trickled at the
last minute there, I think we can go
ahead and wrap up. Again, thank you to
everyone for attending. Hopefully if you wanted a
copy of the presentation, you were able to download it. Or hopefully you noted down
that LPT email address. But if you do have
specific questions. But also definitely reach out to
your FSR if you have questions. They should be your
first point of contact for any questions you have. And if you do not know who your
FSR is, on the GSA website, if you make your way
to the Fleet page, there’s actually a few different
points of contact listed that are general mailboxes
that we can help you or there is a specific
page there for find my FSR. So there’s some good
resources out there. You know, if you just, for
whatever reason don’t know who your FSR is, maybe
you’re new or I don’t know, maybe there’s been
a change in the FSRs and they just haven’t
gotten around to everybody. So general reminder
about that in questions. And I’m just, there’s a
variety of messages going on in this thing, so
I was just wanting to make sure there wasn’t
anything we needed to address. And it doesn’t look
like that there is. So again, thank you
everybody for attending today. I hope it was informative
and helpful. Thank you to Jamie for the
excellent presentation. And Bryan and Devon
and Jessica for all of their help with
the questions. And with that, I hope everybody
has a great day and hope that you join us for our
next Desktop Workshop, which is next week, on our
short-term rental program and there is a second session
of that, the end of October. And we do have one coming up
on CAM in October as well. So hopefully you’re either
getting those notices directly or your FSR is letting you know. And if you’re ever not sure
regarding the Desktop Workshops, you can always Fleet
underscore Training @GSA.gov. Thank you everyone.

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